Coaching library · Workflow 1 of 3

The Feedback Workflow

What happens the moment a learner finishes a session: from a personalized congratulations, through a three-question pulse, into scored response paths, and finally the log every admin can act on.

Workflow Session · September 17, 2026Trigger → Response → LogPersonalized, not genericDecision logic: 5 pathsReward-hack layer

▶ Trigger

Learner completes a session

The workflow fires on the completion event: the learner commits or finishes their mission. A pop-up appears first; they can return to their progress view right after.

1 Congratulate

Personalized recognition

Never a generic “nice job.” We have the data, so we use it: the congratulations names what they actually accomplished and where it puts them.

“Congratulations, you finished all of Mission 3. That’s 5% closer to graduating.”

📊

Data used: learner profile, missions completed, graduation %, streak / pace.

2 Survey

Three-question pulse

Short enough to finish in a minute or two. The goal is a trend line: confidence and capability climbing session over session.

Q1. Do you feel more confident? (1–5)
Q2. Do you feel more capable? (1–5)
Q3. Why? (open text)

3 Decision logic

Route on the average score

The average of Q1 + Q2 lands the learner in one of five lanes. Each lane has its own response and its own audience.

5.0

Delighted

“We’re thrilled!” → Ask: can we use this as a testimonial? If yes, route the quote onward.

→ Marketing (Pra)No escalation needed

4.0

Happy

“Great feedback, we appreciate it.” Thank them, log it, watch the trend.

→ Log onlyTrend watch

3.0

Neutral

“What can we do to help you get more out of this?” Offer a callback.

→ Follow-up taskIf they opt in

2.0

At risk

Concern flagged. Offer support and a direct contact before they disengage.

→ Team + supportProactive outreach

1.0

Detractor

“Oh no.” Escalate immediately so it gets fixed: this goes to whoever built the content.

→ Post to AIO Labs channelTag Dave + Michael

◈ Cross-cutting

The reward-hack layer

Every stakeholder has an incentive: the learner, the content creators, the managers, the org. Lean on them: “You’re the first to finish today,” streak call-outs, or a nudge to a learner’s manager that they’ve cleared all their courses. Applies across the congratulation and response steps.

4 Close

Log everything

The workflow only closes when the record is written. Two things get stored:

What was collected: scores, open-text answer, learner + session IDs, testimonial consent.
What happened: which path fired, who got notified, any follow-up task or channel post created.

🗂️

Admin tool: one place where admins log in, see every completed workflow, and take action. If everything works, the notification fires and it shows up here.

Trigger Process step Decision / close Cross-cutting layer

Feedback Workflow, draft v1 · captured from the AIOLabz coaching session on September 17, 2026 · Try the clickable wireframe →